Return & exchange policy
We want you to be happy with every pair. If the size or fit is not right, you can ask for an exchange or a return.
7-day window
Send your request within 7 days of delivery. Open Track order, enter your order number and phone number, and choose the items.
Conditions
- Shoes must be unworn, undamaged and in the original box.
- Keep the order slip or order number handy.
- Tell us the reason and, for a damaged or wrong item, add a photo.
Exchange
Need a different size or colour? Choose Exchange, pick the pair you want from what is in stock, and we will arrange the swap.
Return and refund
After we receive and check the pair, we approve the return and confirm how your money comes back, to the original payment method or as store credit in your wallet.
Need help?
Message us on WhatsApp or call the number in the footer. See also our delivery information.